HELP
Device compatibility
An eSIM works only on a phone or tablet built for it. Many phones released since 2018 support eSIM, and the quickest way to be sure is to ask the phone itself.
Check your device
- Dial
*#06#on your phone. If you see a number labelled EID, your device has an eSIM chip. - Or open your phone's settings and look for an option to add an eSIM or a mobile plan. On an iPhone it is under Mobile Service (Cellular), on most Android phones under Network and Internet or Connections, then SIMs.
- Your phone must also be network-unlocked. A phone locked to one carrier can refuse a plan from another provider. See the install guide.
Devices that commonly support eSIM
This is a guide, not a promise. It lists well-known examples, and it does not list every model.
- Apple iPhone: iPhone XS, XS Max and XR, and every iPhone released after them. Most iPhones sold in mainland China have no eSIM.
- Apple iPad with cellular: iPad Pro 11-inch and 12.9-inch (3rd generation and later), iPad Air (3rd generation and later), iPad (7th generation and later) and iPad mini (5th generation and later).
- Google Pixel: Pixel 3 and later. Some regional versions of the earliest models do not support eSIM.
- Samsung Galaxy: Galaxy S20 and later, and the Galaxy Z Flip and Z Fold series. Support can depend on the regional version of the phone.
- Others: several Motorola, Oppo, Xiaomi and Huawei models, and some laptops. Check the exact model. Smartwatches generally cannot take a travel plan by QR code.
Before you buy
Support depends on the exact model, the country it was sold in and sometimes your carrier. Lists like this one change with every new release, so check with your device maker before you buy. If the maker says your model has an eSIM and your phone is unlocked, an esimrails plan should be able to install.
If you are unsure, read the install guide or ask us through a support ticket.